These Terms & Conditions were last updated on September 26, 2025.

Company: Great Transfers Ltd
Registered office: REGUS, 450 Bath Road, Longford, Heathrow, UB7 0EB
Contact: info@greattransfers.uk

1. General

By booking with Great Transfers Ltd, you agree to these Terms & Conditions. These apply to all journeys arranged through our website, app, or customer service team.

2. Bookings

• All bookings must be made in advance via our platform or authorised representatives.
• You are responsible for ensuring booking details (pickup, drop-off, date, time, passenger numbers) are correct.
• We reserve the right to refuse any booking request.

3. Payments

• All fares must be paid in advance unless otherwise agreed.
• Payments are accepted via credit/debit card or other approved methods.
• Additional charges (tolls, parking, waiting time, extra stops) may apply.

4. Cancellations & Refunds

• Cancellations made at least 24 hours before pickup are fully refundable.
• Cancellations within 24 hours of pickup may incur charges.
• Refunds will be processed within 5–10 working days.

5. Airport Pickups

• Passengers must provide accurate flight details.
• Our drivers will monitor flights; additional waiting charges may apply if passengers delay after landing.
• Parking, tolls, and congestion charges are payable by the passenger.

6. Luggage

• Passengers are responsible for ensuring luggage fits the booked vehicle type.
• Large or excessive luggage may require a larger vehicle at extra cost.
• We are not responsible for lost or damaged luggage.

7. Passenger Responsibilities

• Passengers must behave respectfully towards drivers and vehicles.
• Seatbelts must be worn at all times.
• No smoking, illegal substances, or excessive alcohol consumption are permitted in vehicles.

8. Liability

• We accept no liability for missed flights, trains, or events due to circumstances beyond our control (traffic, weather, road closures).
• Our liability for service failures is limited to the cost of the journey booked.

9. Force Majeure

The Company shall not be liable for delays or failure to perform obligations caused by events outside our reasonable control, including weather, strikes, breakdowns, or emergencies.

10. Changes to Terms

We may update these Terms & Conditions from time to time. Updates will be posted on our website with the latest effective date.

11. Governing Law

These Terms & Conditions are governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.